Frequently Asked Questions
General Questions
Simply visit the signup flow to book a cleaning and as you provide information about what service do you want, your quote will dynamically adjust.
of course! After your booking, our team will come to your place. Then our team will tell you what package do you need. Then within 24 hours, we will send you the quote.
Yes, all cleaning supplies included. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house.
Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by. Also, you get the feedback form about our service.
Scheduling Questions
We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It's completely up to you. If you're not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not been charged full amount until after the cleaning has been completed but you will have to do an advance payment when you are doing a reservation.
No, you can cancel the service anytime without any penalties. You don't have to commit to any contracts or a pre-determined number of appointments.
Cleaning Questions
You can see those services in our websites. Or you can contact us.
Yes, We provide all of supplies what we need.
You can see the different services by visiting the front page and clicking on the "Services" button halfway down the page.
We will decide when we come to visit your place.
You can do it online from our website. Or you can send us a Email. Or contact us.